There is the other possibility that this is a software problem, however, in the cases Ive delt with the computer is already out of power and off and thus I cannot really test that theory (except of course if the motherboard replacement is solving the software issue.It had charged many many times prior to leaving on travel and after being on travel, but yesterday, it suddenly would not charge and the battery gradually depleted to 0 with the final few hours of use.
![]() Something might be up with the quality of these Chromebooks Just a guess right now, but I suspect some problems brewing. We have spent a small fortune to outfit our children with the Acer Chromebook c720 model. Much to our disappointment we have had two of these machines go out (wont hold a charge) from normal use and they are less than two months old. So instead of stroking yourself and your company have some sympathy for the customers that are now inconvenienced because they are either stuck with a product you gave massive discounts to get rid of or they have to send the product in to have it fixed. Either way if you cant provide useful information to get our product fixed I dont want to read anything you have to write. Except i have a C710 and it wont charge at all and only turns on when the charger is plugged in. Due to the lackluster reply from acer, I can assure you that I will NEVER be buying another acer product. I was going to research rhem to replace my primary laptop that I use for business and then I saw that they offer no advice ro help in correcting problems. The chromebook worked for about two months, went in storage while I traveled and moved. I decided to pull it out of the box and use it and no battery life. Now I have a paperweight for my desk. Super. Goodbye acer. Your deep discounts will not encourage me to buy another paperweight. If I were to make a guess Id guess it was put away while in sleep mode rather than with a full shutdown. If you are still under warranty you can contact Acer support and theyll get you fixed up. If you are out of warranty then its time to purchase a new battery and either have a technician replace it for you or open her up yourself. I will not be getting another acer computer I have already ordered a new computer to use for my schoolwork that I used to do on my chromebook, I came on here to see if I could fix it up to use as a travelling computer, it disappoints me that it just stopped working as it wasnt even a year old. ![]() I heard from a friend that sometimes reinstalling the OS helps resolve strange problems that start occurring with the Chromebook, so I reinstalled and Voila It is now charging just fine and working like normal. We have a large fleet of Acer 720s, 730s, and 740s, all of which have at some time or another experianced this issue. In the case of the 720s, the only fix I have found for the issue is to replace the motherboard entirely, as replacing the battery does not tend to solve the problem. My theory is that the actual port on the motherboard that the battery plugs into is the part that breaks.
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